Refund policy
Returns
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and stored in the correct manner i.e a dry environment.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rapiddetailsupplies@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at FIRSTSTRIKEFIREWORKS@gmail.com and send your item to: Dove Cottage, Spring Road, Bardwell , Bury St. Edmunds, Suffolk, IP31 1AB.
Shipping
To return your product, you should mail your product to: Dove Cottage, Spring Road Bury St. Edmunds GB IP31 1AB
You should notify us within 3 days after delivery of breakages or damaged goods.
You will be responsible for paying for your own shipping costs unless the product is damaged when received. For a non required item, you will be responsible for returns postage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund & Returns Policy P2
RETURNS & REFUNDS
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1. The Customer shall inspect the Goods upon receipt of delivery and must notify the Company by letter or email within 3 days if the Goods are damaged. If the Customer fails to do so then the Customer shall be deemed to have accepted the Goods.
2. We are unable to accept return of unwanted goods due to the nature of the product and storage requirements.
3. Where a claim of defective or damage is made & accepted the Customer shall be offered a replacement or a full refund (stock permitting) of the defective goods.
4. The Customer has a duty to take reasonable care of the Goods while in the possession of the Customer. The Goods must remain unused, in their original packaging and stored in a safe and dry environment, however the Customer may open the transport packaging to inspect the Goods.
5. The Company shall not accept damaged or defective goods where in the Company's reasonable opinion the Goods have been mis-used, damaged or destroyed by the Customer, or stored inappropriately in an unsuitable, wet environment by the Customer which may have affected the Goods condition and performance at the time of use.
6. Gifts:
Fireworks are not to be purchased as gifts on a third party basis.
Cancellation:
7. If goods are already in transit, we reserve the right to charge a handling fee (see fig 1.) upon cancellation to the sum of or up to 25% of your total order.
This will be deducted from your refund due to the cost of shipping, packing & transporting fireworks safely.
Fig 1.
£100 - 25% handling charge = £75 refund
By using our site we assume you agree with the above guidance.
WE WILL ONLY SELL TO UK CUSTOMERS OVER THE AGE OF 18 - ID MAY BE REQUESTED FOR AGE VERIFICATION.
IT IS ILLEGAL TO SELL CATEGORY F2 FIREWORKS OR CATEGORY F3 FIREWORKS TO ANYONE UNDER THE AGE OF 18.
IT IS ILLEGAL FOR ANYONE UNDER THE AGE OF 18 TO POSSESS CATEGORY F2 OR F3 FIREWORKS IN A PUBLIC PLACE.